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Before contacting us, we encourage you to use the information already available on this website or the Home Affairs website. The vast majority of queries are addressed on these websites and that is the most effective way for you to get the information you require.
If you have already submitted your application, you can also track the status of your application yourself and use a variety of online services to update your information. Please refer to Online Services for more information.
If, after accessing these websites, you still require additional information or assistance, please use -Immigration Enquiry Form to make your enquiry. If the answer to your query is contained in the website information or is available via an online service, then you may not receive a response.
Telephone: Home Affairs Global Service Centre number in Australia +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time) for pre-lodgement queries.
Email: Immigration Enquiry Form
Page last updated 20 January 2023