Australian Embassy
China

Home Affairs Contact Details

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Contacting Us

Before contacting us, we encourage you to use the information already available on this website or the Home Affairs website. The vast majority of queries are addressed on these websites and that is the most effective way for you to get the information you require.

If you have already submitted your application, you can also track the status of your application yourself and use a variety of online services to update your information. Please refer to Online Services for more information.

If, after accessing these websites, you still require additional information or assistance, please use -Immigration Enquiry Form to make your enquiry. If the answer to your query is contained in the website information or is available via an online service, then you may not receive a response.

 

Australian Visa Application Centre

The department has an agreement with VFS Global to provide Australian visa lodgement and other services to certain visa and citizenship applicants in the People’s Republic of China through an Australian Visa Application Centre (AVAC). The AVACs in China are located in Beijing, Shanghai, Guangzhou and Chengdu.

AVAC contact details and opening hours are available at http://www.vfsglobal.cn/Australia/China/English/contact_us.html

For information on which applications can be lodged at an AVAC, see: Where to Submit a Visa Application

Note: All applications lodged with the AVAC will be processed by the Department of Home Affairs.

 

VFS Helpline

VFS Global can also provide general pre-lodgement information on visa and citizenship options in China. If you lodged your application via VFS Global, they can also provide information on the status of your application.  Please note however that VFS Global cannot provide advice on applications already submitted to, or decided by, the Department of Home Affairs.

Telephone: 86 20 29106150

Email Contact: info.ausch@vfshelpline.com

Website: www.vfsglobal.cn/Australia/China/

 

Australian Visa Office Beijing

Australian visa office Beijing

Street Address: 21 Dongzhimenwai Dajie 
                         Sanlitun 
                         BEIJING 100600 
                         People's Republic of China

Postal Address: As above

Telephone: 86 10 5140 4111 (Embassy)

Note: Telephone enquiries should be directed to VFS Global in the first instance.

Online Contact: -Immigration Enquiry Form

Website: www.china.embassy.gov.au

Client Counter Hours: We no longer provide a visa counter service in Beijing.

The Visa Office of the Australian Embassy in Beijing will be closed on the following days. See: Australian Embassy Beijing Public Holidays

 

Australian Visa Office Shanghai

Street Address: 31st Floor, CITIC Square 
                         1168 Nanjing West Road
                         SHANGHAI 200041
                         People's Republic of China

Postal address: As above

Telephone: 86 21 2225 1300 (Visa office)

Note: Telephone enquiries should be directed to VFS Global in the first instance

Online Contact: -Immigration Enquiry Form

Website: www.china.embassy.gov.au

Client Counter Hours: We no longer provide a visa counter service in Shanghai.

The Visa Office of the Australian Consulate in Shanghai will be closed on the following days. See: http://www.shanghai.china.embassy.gov.au/shai/aboutus.html

 

Australian Visa Office Guangzhou

Street Address: Visa Lodgement, Level 11 Development Center 
                         No.3 Linjiang Da Dao 
                         Zhujiang New City 
                         Tianhe District 
                         GUANGZHOU 510623 
                         People's Republic of China

Postal Address: Level 12, Development Center 
                         No.3 Linjiang Da Dao
                         Zhujiang New City 
                         Tianhe District
                         GUANGZHOU 510623 
                         People's Republic of China

Telephone: 020 3814 0250

Note: Telephone enquiries should be directed to VFS Global in the first instance

Online Contact: -Immigration Enquiry Form

Website: http://www.china.embassy.gov.au

Client Counter Hours: By appointment only for certain visa/citizenship applications. Use the  -Immigration Enquiry Form - to request an appointment and select the relevant visa/citizenship type under “Type of Enquiry”.).

 
All persons visiting the Development Centre Building are required to produce ID (e.g. ID card, driving license) and fill in a visitor registration form at the lobby reception to receive a visitor card. Before departing the building the visitor must return the card to reception in order to cancel registration.

 The Visa Office of the Australian Consulate in Guangzhou will be closed on the following days. See: http://www.guangzhou.china.embassy.gov.au/gzho/aboutus.html

 

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Page last updated 7 May 2018